Returns & Exchanges

Warranty Conditions

Unless otherwise stated, all products are covered under the warranty of their respective manufacturers. To ensure the validity of warranty conditions, please inspect the product upon delivery. If you notice any damage, ensure a damage report is issued and do not accept the delivery. Modifications made to the product, deformation, or any alteration of the product's original design will void the warranty.

Product Return Conditions

Thank you for shopping with Ceremony In Bloom • Flowers • Events. We strive to ensure your satisfaction with your purchases. Please review our return policies based on the type of product:

Ceremony In Bloom, Delight & Gifting

Products Covered: Ceremony In Bloom, Gift Sets, and Delight products.

• Return Window: Returns are accepted within 14 days of purchase.
• Eligibility:
  • Products must be unopened and in their original condition.
  • Opened or used products are not eligible for return or exchange.
• Process:
  • If your product meets the specified criteria, please contact our customer service team to initiate the return process.
  • Return shipping costs are the responsibility of the customer unless the product is damaged or defective.

Ceremony Flowers & Ceremony Botanic

Products Covered: Ceremony Flowers & Ceremony Botanic.

• Return Window: Due to the perishable nature of these products, returns are not accepted.
• Extraordinary Circumstances:
  • In cases of extraordinary situations (such as damaged, defective, or incorrect items), please contact us immediately by phone.
  • Resolutions may include exchanges or partial refunds, subject to approval.

Contact Us

For any questions or to initiate a return, please contact us:

• Phone: +905333790979
• Working Hours: 09:00 - 19:00

Thank you for your understanding.