Refund policy

Since we have a 30-day return policy, you have 30 days to request a refund after receiving your product.

In order to return it, you must have it in the case of your product when it reaches you, i.e. it is not worn or used, it must be labeled and in its original packaging. In addition, you must have a receipt or a certificate of purchase.

To start a refundceremony@ceremony.com.trYou can contact us at the address. Please note that refunds must be sent to:.

If your return is accepted, we will send you a return cargo label and instructions on how and where to send your package. Products sent to us without a refund request will not be accepted.

For all your questions about refundsceremony@ceremony.com.trYou can always contact us at his address.

Damages and problems
Please inspect your order when you receive it and contact us immediately if the product is defective, damaged, or you have received the wrong product so that we can assess and correct the problem.

Exceptions/unreturnable products
Some types of products such as perishable products (e.g. food, flowers or plants), special products (e.g. special orders or personalized products) and personal care products (e.g. beauty products) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a particular product.

Unfortunately, we cannot accept refunds for the products and gift cards at the discount.

Changes
The quickest way to get to the product you want is to return the product you have and make a separate purchase for the new product after the return is accepted.

14-day withdrawal period in the European Union
In spite of the foregoing, you have the right to cancel or return your order within 14 days for any reason and without any justification in the event that the product is shipped to the European Union. As stated above, you must have your product in the event that it reaches you, i.e. it is not worn or used, in its labeled and original packaging. In addition, you must have a receipt or a certificate of purchase.

Para iadeleri
Once we have received and reviewed your refund, we will inform you and let you know if your refund request has been approved. If your request is accepted, you will be automatically refunded to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your return, please contact us at ceremony@ceremony.com.tr.